Getting Started

About Us

  1. What is CricHeroes11?

    CricHeroes11 is India’s first fantasy cricket app for grassroots cricket.

    It is a Game of Skill where, based on your knowledge of grassroots cricket, you create a team of real players for any listed upcoming matches and compete with others for big prizes. Your team earns points based on your players' performances in the real-life listed match.

  2. How to download the CricHeroes11 app?

    Head to CricHeroes11 Website on your desktop or mobile browser to get started.

  3. I don’t know much about fantasy Sports- can I still play?

    Absolutely!

    1. Creating Your Team

      Every cricket team you build on CricHeroes11 has to have 11 players, of which a maximum of 7 players can be from any one team playing the real-life match.

      Player Combinations

      Your CricHeroes11 can have different combinations of players, but has to be within the 100 credit cap and must follow certain criteria specified in the app.

      Captain and Vice Captain Points

      Once you have selected your 11 players, you will have to assign a captain and vice-captain for your team. Like in a real match, it is a crucial decision.

      The captain will give you 2x points scored by them in the actual match.

      The vice-captain will give you 1.5x points scored by them in the actual match.

    2. Fantasy Points System

      Please refer to the Points System page for better understanding.

  4. How is it different from other fantasy apps in the market?

    CricHeroes11 hosts only grassroots cricket matches getting scored on CricHeroes. These matches can be of open tournaments happening around you or anywhere in India. They can be corporate tournaments or even official associations matches. CricHeroes11 gives you a chance to promote and support grassroots cricket. Where else will you get a chance to make a team consisting of your friends or office colleagues?

  5. How do you make sure the authenticity of the tournaments?

    CricHeroes11 works only with select tournament organisers who have a history of organising successful tournaments on CricHeroes. Every tournament organiser has to follow these guidelines to become eligible for hosting on CricHeroes11:

    • All players must be verified on CricHeroes.
    • All players preferably should have a clear profile pictures with visible face.
    • All matches must be live streamed.
    • Scoring of all matches must be done live on CricHeroes as well as on paper-based scoresheets (preferred).
    • Commentary is preferable. It should be audible during live streaming.
    • Playing squad of every match should be announced at least before 1 hour of the match.
    • All players must wear team uniforms during the match with player name and number on the uniform. (if the name and number are not printed, the commentator should announce their names before they take on the field every time)
    • Team data and Match schedule should be provided well in advance.

    *Although the organiser and us genuinely try hard to fulfil all the criteria mentioned above, sometimes we fall short, for e.g. sometimes we don’t get proper profile pictures of all players or sometimes the commentator is not there. But don’t worry, we do closely monitor all matches happening on CricHeroes11 and try our level best to maintain the authenticity of those matches. If you come across any violation or malpractice, please reach out to us at fantasy@cricheroes.in

  6. What’s in it for the Tournament Organisers?

    CricHeroes11 will be sharing revenue with the tournament organisers to incentivise them for organising a fair and compliant tournament.

  7. What’s in it for the Players?

    For the first time, grassroots cricketers will get featured on a fantasy app similar to international cricketers. It will make grassroots cricket more exciting for everybody. We are also planning to carve out some portion of revenue, which can be shared with top players of the tournament.

Login and Registration

  1. How do I register?

    Just download the app from our official Website and follow the instructions.

  2. I am not receiving the OTP. What do I do?

    You should receive an OTP within 2 minutes of entering your mobile number. In case, you don’t, check the following

    check_boxYou’ve entered the correct mobile number
    check_boxYour network is strong enough and not fluctuating
    check_boxYour number is not registered for DND

    In case you still don't receive the OTP, you might have to check this with your network service provider.

  3. My CricHeroes11 account is suspended. How do I activate it?

    Please Write to us with your registered mobile number and copy of your PAN Card and we'll help you out.

    PS: A copy of a PAN Card is mandatory. For reactivating the account please send that ASAP to avoid delays.

How to Play

Cricket

  1. How to create a team for Cricket?

    While creating a cricket team, please remember:

    • You must pick 11 players within 100 credits.
    • You can pick a maximum of 7 players from one team.

    Team selection: You must have the below players on your team.

    Player Type Min Max
    Wicket Keeper (WK) 1 4
    Batsman (BAT) 1 6
    All Rounder (AR) 1 8
    Bowler (BWL) 1 6

    Just the last step in Team Selection, before saving the team, let's also select:

    • A Captain (earns 2x the points)
    • A Vice-Captain (earns 1.5 the points)

    And that’s about it. Don’t forget to save your team, join contests, keep playing and winning on CricHeroes11!

    Pro Tip:The Captained and Vice-Captained by (% C/ VC By) stats help you understand how others have made their teams. You can choose the popular picks or select a differential one while selecting your captain/ vice-captain.

  2. How will my fantasy cricket team score points?

    Please refer to the Points System page to understand that.

  3. Do substitutes get points in CricHeroes11 matches?

    No substitutes on the field are awarded points for any contribution they make.

  4. How many teams can I create per match?

    Contest Size Teams you can enter
    1 to 10 spots 1 team
    11 to 100 spots 6 teams
    101+ spots 11 teams

Managing Teams

  1. How do I edit my Teams?

    Follow these simple steps to edit your teams:

    1. Head to 'My Matches' and select the match under 'Upcoming Contests'
    2. Click on 'My Teams' to the right-hand side
    3. Tap the edit icon on the team you wish to edit
    4. Make the edits, save the changes, and that's it.
  2. Can I edit a team after the match starts?

    You can edit your teams as many times as you want, however only before the match deadline. Team edits are not allowed after a match starts.

  3. Can I join a contest with multiple teams?

    Yes! Read instructions on the contest page to know how many teams are allowed in that contest.

  4. Can I delete a team?

    While deleting a team is not an option, you can:

    1. Edit the team you created or
    2. Create a new team and switch it with the earlier one
  5. What happens when one or more of my selected players do not play in the match?

    In case any of your selected players don't play in a match, they won't be awarded any points. Please choose your teams carefully to be on top of the leaderboard.

Joining Contests

  1. What are Public & Private Contests?

    • Public contests are open for all to join.
    • Private contests can be joined only via an invite. You can create a private contest, share the invite code with your friends and ask them to join. Go ahead, challenge your friends now!
  2. How do I join a Public Contest?

    Choose an upcoming match and join any public contest based on the entry fee, spots, prize pool, number of teams you can join with, etc.

    Once you select a contest, create your CricHeroes11 team, pay the entry fee (for paid contests), and that's it.

  3. How do I create a Private Contest?

    Select a match and follow these easy steps below, create your own contests and go ahead, challenge your friends.

    1. Tap 'Create a Contest' and name it.
    2. Select the contest size and entry fee and we'll calculate the prize pool for you.
    3. Select the winner template from the available options, tap 'Create Contest' and that's it.
    4. Create your team, pay the entry fee, join the contest, share the contest code, and you're all set.
  4. How do I join a Private Contest?

    You need an invite code to join a Private contest.

    If you have the link to join the contest, click on it, tap 'Join Contest' create your team, pay the entry feed and join right in.

    If you have the contest code, select the match and click on the 'Cup' icon on the right-hand top corner, enter the code, tap 'Join this contest' and that's it.

  5. Can I join a contest in the middle of a tournament?

    You can join anytime, make your CricHeroes11 teams, keep playing and winning.

  6. Where can I find the contests I've joined?

    In the 'My Matches' tab on the app home screen.

    • Before the match deadline, under the 'Upcoming' tab.
    • After the match deadline, under the 'Live' tab.
    • Once the match is completed, under the 'Completed' tab.

    PS: You'll see only the contests you've joined or the contests that are not abandoned.

My Balance

Understanding Your Transactions

  1. Where do I check my CricHeroes11 account balance?

    From the 'My Wallet’ tab. You'll see your account balance in 3 categories:

    • Deposit - Cash you added to your CricHeroes11 account, and haven’t used it yet to join any cash contest.
    • Winnings - Amount you earn by joining (and winning ) cash contests.
    • Cash Bonus - Amount added to your CricHeroes11 account as a freebie that can be used to join more contests. This one’s on us!

    PS: You also receive a confirmation email on your registered email ID with your transaction details for each successful transaction.

  2. Where do I check my transaction history on CricHeroes11?

    From My Wallet > Transaction History.

  3. Can I transfer balance from one CricHeroes11 account to another?

    Your balance is specific to your account and can't be transferred to any other CricHeroes11 account.

  4. How is my account balance utilised while joining contests?

    In the below order, to cover the entry fee:

    For public cash contests:

    1. Cash Bonus (As per cash bonus applicability)
    2. Deposit
    3. Winnings

    For private cash contests:

    1. Deposit
    2. Winnings

Deposits

  1. How do I add cash to my CricHeroes11 account?

    Follow these steps to add cash to your CricHeroes11 account.

    1. My Wallet > Add Cash > enter the amount and tap 'Add Cash' again
    2. Select your preferred payment method from UPI, credit or debit cards (excluding American Express or cards issued outside of India), wallets and net banking.
    3. Follow the on-screen instructions to complete your payment and done!

    The amount should be added to your CricHeroes11 account within 30 minutes and can be checked in the "Transaction History" section.

    PS: For any reason, if it’s not added within 30 minutes, it’ll be auto refunded to the source account

  2. My amount was not added to my CricHeroes11 account, when will I get my refund?

    Refunds depend on the mode of payment. In case a refund for any failed deposit transaction is not credited to your source account within the below time frame, please reach out to your bank for more details.

    Payment Mode Refund Duration
    Wallets Within 2 hours
    Debit/Credit Cards Within 10 working days
    Net Banking Within 10 working days
    UPI Within 10 working days

    PS: Working days exclude weekends and bank holidays.

Withdrawals

  1. How do I withdraw my winnings?

    To place a withdrawal, please head to My Wallet > Withdraw Cash > Withdraw, enter any amount you wish to withdraw and that’s it. You can place a withdrawal only if:

    check_boxYou have a verified CricHeroes11 account
    check_boxYour winning balance is more than Rs. 100

    A few important things to keep in mind when you place a withdrawal request:

    • You can place a maximum of 3 withdrawal requests per day.
    • You can place a maximum of 3 withdrawal requests per day.
    • You can withdraw a minimum of INR 100 and maximum of INR 2,00,000 in one go.
    • Users with level 50 and above are eligible for IMPS withdrawals.
    • IMPS withdrawals can take up to 3 workings days to get credited.
    • NEFT withdrawals can take up to 5 working days to get credited. The credit will reflect under the name of 'Fiduciary Billing Solutions'.

  2. I’ve placed a withdrawal, when will I get my money?

    A successfully processed withdrawal via:

    • IMPS should get credited almost instantly or within 3 working days.
    • NEFT should get credited in 5 working days, under 'FIDUCIARY BILLING SOLUTIONS'.

    PS: If your withdrawal is processed but not credited to your verified bank account within the above timeframe, please share a PDF copy of your bank statement from the date of withdrawal with us. We’ll check this for you.

  3. My withdrawal request is cancelled, what should I do now?

    A withdrawal request is usually cancelled if:

    1. There’s an issue with your verified bank account or
    2. Due to a FairPlay Violation

    A cancellation reason will also be mentioned against the cancelled transaction.

    • If the cancellation reasons are incorrect IFSC, name mismatch or incorrect account number, please verify your bank account with the correct details and place a fresh withdrawal request. Just ensure your bank IFSC code is NOT a part of the updated IFSC list.
    • If the cancellation reason is 'FairPlay Violation Detected', we request you to follow the FairPlay rules to avoid such cancellation in future.

  4. How do I withdraw my cash bonus?

    You can use the cash bonus to join more contests and increase your winnings, but you can't withdraw it.

  5. Do I have to pay taxes when I withdraw my winnings on CricHeroes11?

    A tax of 30% is deducted at source when you win more than Rs. 9,999. The remaining amount (after tax deduction) gets credited to your CricHeroes11 account as 'Winnings'. Since TDS is already deducted from your winnings, NO additional tax is deducted when you place a withdrawal.

  6. Can I use someone else's bank details on my CricHeroes11 account?

    You can verify ONLY your own bank account. If you have one, verify it now.

    PS: If you don’t have a bank account, your winnings will keep accumulating in your CricHeroes11 account and you can use them to join contests.

  7. When will I be eligible for IMPS withdrawal?

    The moment you reach level 50.

    PS: Some banks do not facilitate IMPS transfers. In that case, instant withdrawals are cancelled and processed via NEFT.

  8. Is there any daily withdrawal limit?

    Yes, there is! You can place up to 3 withdrawals a day, not exceeding a total value of Rs. 2,00,000.

Winnings

  1. By when are winnings added to the CricHeroes11 account?

    Usually within 4 hours after the match is completed, winners are declared!

    For matches ending late at night, your winnings will be added to your CricHeroes11 account the next morning after the match winners are declared.

  2. How do I withdraw my winnings to my bank account?

    To place a withdrawal, please head to My Wallet > Winnings > Withdraw, enter any amount you wish to withdraw and that’s it. You can place a withdrawal only if:

    check_boxYou have a verified CricHeroes11 account
    check_boxYour winning balance is more than Rs. 100

    A few important things to keep in mind when you place a withdrawal request:

    • You can place a maximum of 3 withdrawal requests per day.
    • You can withdraw a minimum of INR 100 and maximum of INR 2,00,000 in one go.
    • Users with level 50 and above are eligible for IMPS withdrawals.
    • IMPS withdrawals can take up to 3 workings days to get credited.
    • NEFT withdrawals can take up to 5 working days to get credited. The credit will reflect under the name of 'Fiduciary Billing Solutions'.

  3. If other players rank the same as me, how much will I win?

    The winnings will be equally split between all the players who tied up for that rank.

    For example, the winning amount for Rank 1 is Rs. 1,000 and rank 2 is Rs. 500 and if two players tie for 1st rank, the winnings for 1st and 2nk ranks will be split equally between both the winners. In this case, both the players will win Rs.750 each.

  4. How is the prize money distributed when the contest has multiple winners?

    The winnings are split equally between all the winners for that rank. Tap on the total number of winners for the contest to see the details about how the prize money will be distributed.

    For example, if two winners tie for 1st rank, the winnings for 1st rank and 2nk rank will be split equally between both the winners.

  5. Do you deduct tax on winning?

    Yes! A tax of 30% is deducted at source when you win more than Rs. 10,000. The remaining amount (after tax deduction) gets credited to your CricHeroes11 account as 'Winnings'. You will also get a TDS certificate for winnings more than Rs. 10,000.

    PS: TDS certificate is sent to PAN verified accounts only. Please verify your CricHeroes11 account, if you haven't already.

  6. When will I get my TDS certificate?

    Within 3 months from your date of winning, only if you have a PAN verified CricHeroes11 account. We’ll send your TDS certificate to your verified email ID.

    Check the tentative timelines to send TDS certificates:

    Winning Months Timeframe to receive TDS
    April To June After 15th August
    July to September After 15th November
    October to December After 15th February
    January to March After 15th June

My Profile

Managing My Profile

  1. How do I change my email ID?

    That feature is under development. Meanwhile please contact us if you want to do that.

  2. How do I change my mobile number?

    That feature is under development. Meanwhile please contact us if you want to do that.

  3. How do I change my bank account?

    That feature is under development. Meanwhile please contact us if you want to do that.

  4. How do I change my state, gender or address?

    That feature is under development. Meanwhile please contact us if you want to do that.

  5. How do I check if my bank account is verified?

    If your bank account is verified, you'll see the option to 'Withdraw' in the 'My Wallet’ section. If it is not verified, you'll see the option to 'Verify'.

    To check which bank account you've verified, head to Withdraw and you’ll see the bank name and account number like in the screenshot below.

  6. Can I change my team name?

    That feature is under development. Meanwhile please contact us if you want to do that.

  7. I'm not able to change my mobile number/ email ID. Why?

    That feature is under development. Meanwhile please contact us if you want to do that.

  8. How are Matches and Contests calculated on the new CricHeroes11 profile?

    The Win Rate option is calculated as the percentage of paid contests in which the player has finished in the winning zone of the contest. Click on the profile icon of any user and you'll be able to see this info on their CricHeroes11 profile's Career Stats section.

    Eg: If you have played 10 paid contests and finished in the winning zone of 5 of these contests, your win rate would be 50%.

  9. How do I unsubscribe from notifications?

    That feature is under development. Meanwhile please contact us if you want to do that.

  10. Why am I not receiving emails from CricHeroes11?

    To get emails from CricHeroes11, please ensure:

    check_boxYour email address is correctly updated in the “My Profile” section
    check_boxYou’re subscribed to receive emails from CricHeroes11
    check_boxYou’ve added fantasy@cricheroes.in to your safe sender list
    check_boxYou’ve checked your Spam folder and marked emails from CricHeroes11 as “Not Spam”

    If you're still not receiving emails from us, please write to us and we’ll check this for you.

  11. How do I contact CricHeroes11?

    You can find (almost) all the answers you’re looking for on CricHeroes11 Help. If you don’t find them here, contact us anytime. We’re always here for you.

Verify My Account

  1. Why is my PAN/Bank verification getting rejected?

    You can verify your bank details only AFTER you’ve successfully verified your PAN Card.

    If your PAN Card has been verified, you can upload any official bank document (cheque, passbook, account statement, etc.) that has all the necessary details -l Account holder name, IFSC Code and bank account number.

    There may be multiple reasons your bank account is getting rejected. Some of them could be as follows:

    • You have not uploaded an official bank document. You can upload any of the following documents - bank statement, cheque, passbook and a screenshot of your net banking profile page.
    • You have uploaded an image where any or all details are not clearly visible. Please ensure that you have uploaded a CLEAR image of your official bank document.
    • The name on the PAN Card is different from the name of the bank account holder. Please ensure that the bank account is connected to the verified PAN Card.
    • Your IFSC code may be invalid as per our database. You can check the list of all invalid IFSC Codes by downloading the attachment below. If your IFSC code is on this list, please use another bank account with a different IFSC code which is not a part of this list.
  2. How do I verify my CricHeroes11 account?

    In four simple steps. Head to 'My Wallet > 'Verify' and then:

    1. Verify your email ID
    2. Verify your mobile number
    3. Verify your PAN card
    4. Verify your bank account

    And you're done.

    PS: You can withdraw your winnings only after a successful verification of your CricHeroes11 account.

  3. How do I verify my email ID?

    Go to My Wallet > Withdrawals > Verify Now > Email & Mobile and:

    Tap the 'Send Email' option to the right-hand corner of the page. We'll send the verification link to the mentioned email ID, click on that and complete the verification.

  4. How do I verify my mobile number?

    If you're logged in, head to My Wallet > Withdrawals > Verify Now > Email & Mobile and:

    Enter your mobile number, get an OTP and you're all set.

    If you're logged out:

    1. Log in with your registered email ID and password.
    2. Enter your mobile number, get an OTP, and that's it.

    PS: Make sure the mobile number you wish to verify is not registered on any other CricHeroes11 account.

  5. How do I verify my PAN card?

    Your withdrawals on CricHeroes11 involve a transfer of money, hence getting your PAN and bank account verified is mandatory. To verify your PAN Card:

    1. Head to My Wallet > Withdrawals > Verify Now > PAN
    2. Enter your name, PAN card number, date of birth and state exactly as mentioned on your PAN Card
    3. Upload clear image of your PAN card

    You're done! Your verification request is submitted. It takes 3-5 days to complete the verification.

    PS: Once verified, a PAN card can’t be used on any other CricHeroes11 account. It also can't be unlinked from your CricHeroes11 account.

  6. Why is my PAN verification getting rejected?

    Your PAN card verification may be getting rejected due to the below reasons along with the solutions to resolve the issues:

    Error Message: The PAN Card you've uploaded is already linked to another account.

    Solution: A PAN Card can only be used on a single CricHeroes11 account. In case you have another account with PAN verified on it, please continue using that account.

    Error Message: Your PAN verification was rejected because the image you uploaded was not a clear image of your full PAN Card.

    Solution: It seems our system was unable to read your document. Please upload a clear image of your PAN Card.

    Error Message: The PAN document you have uploaded is password protected.

    Solution: Since our systems will need access to your document, please upload a document that does not require a password to access.

    Error Message: The Date Of Birth you entered does not match with the Date Of Birth on your PAN Card.

    Solution: Please correct the Date Of Birth mentioned on the form and resubmit your request.

    Error Message: The PAN Card number you have entered does not match with the number on the uploaded PAN Card.

    Solution: Please validate the PAN Card number entered and resubmit the request.

    Error Message: You've uploaded a company PAN Card.

    Solution: To play on CricHeroes11, you will need an individual PAN Card, please submit a PAN Card that has your name on it.

    Error Message: The PAN Card details you have entered does not match with the details on your PAN card

    Solution: You seem to have entered incorrect PAN Card details. Please validate the information and resubmit

  7. How do I verify my bank account?

    You need a verified bank account on CricHeroes11 to be able to withdraw your winnings.

    To verify your bank account:

    1. Head to My Wallet > Withdrawals > Verify Now > Bank Account
    2. Enter the bank account that’s linked to your PAN card
    3. Enter your name, bank account number, IFSC details as per the document you’re uploading
    4. Upload a clear image of your bank document - bank passbook, cheque or bank statement which has your name, bank account number, IFSC and branch details

    A few important points to keep in mind:

    • It takes 3-5 days to verify an account once you submit the documents. You'll get an email from us about the status of your verification.
    • Once verified, the same PAN and bank account details can’t be used with any other CricHeroes11 account.
    • You can’t verify NRE accounts, accounts from any Digital Payments Bank or any bank account from Assam, Odisha, Telangana, Nagaland and Sikkim states.

  8. Why is my BANK verification getting rejected?

    You can verify your bank details only AFTER you’ve successfully verified your PAN Card.

    If your PAN Card has been verified, you can upload any official bank document (cheque, passbook, account statement, etc.) that has all the necessary details -l Account holder name, IFSC Code, and bank account number.

    Below could be one of the reasons for your BANK rejection, along with the solution to resolve them:

    Error Message: Name on the bank documents differs from the name on PAN card.

    Solution: Please ensure that the bank account is connected to the verified PAN Card.

    Error Message: There is an issue with the IFSC code (incorrect/other branch) you've entered.

    Solution: Please check your IFSC mentioned on the bank document and enter the correct IFSC to submit

    Error Message: One or more of your bank account details (account number, IFSC Code, Name) are not visible in your submitted bank document.

    Solution: Please check your name, account number or IFSC mentioned in the details and resubmit the request.

    Error Message: Bank account proof you submitted is not valid.

    Solution: Please upload a valid bank proof (passbook or statement issued by the bank).

    Error Message: The account number on the bank document doesn't match with the number you've entered for verification.

    Solution: Please check the account number entered in the request form and re-enter the correct account number to resubmit

    Error Message: The bank document you've uploaded is password protected.

    Solution: Since our systems will need access to your document, please upload a document that does not require a password to access.

    Error Message: Your bank account number is denoted as X.

    Solution: Your account number has been masked for security reasons. Please upload a document that shows your entire account number.

    Error Message: You cannot withdraw your winnings to any payment bank such as Paytm, Airtel, etc.

    Solution: Since digital cash wallets are not allowed on CricHeroes11, you will have to update the document of a public or private sector, Grameen or Co-operative bank.

  9. Why am I seeing this message - 'The PAN Card you've uploaded is already linked to another account'?

    That's because the PAN you're trying to upload is already verified on another CricHeroes11 account. In case you already have a PAN verified account, we suggest you continue using that one in the future.

    PS: A PAN once linked, can't be unlinked or verified on any other CricHeroes11 account.

  10. How do I change my PAN card after verifying it?

    Once verified, you can’t change your PAN card or use it on any other CricHeroes11 account.

  11. Is PAN and bank verification mandatory?

    It is! And here’s why:

    • Withdrawals involve transferring your winning amount to your bank account
    • To issue TDS certificates on time whenever applicable

  12. How long does it take for CricHeroes11 to verify my account?

    Between 3-5 working days from the date you submitted your verification documents. We’ll send you an email confirmation also, once your account is verified.

  13. Which bank documents should I provide for verification?

    You can attach a copy of any of the below documents for bank account verification:

    • Latest account statement
    • Recent passbook
    • Cheque

    Please ensure:

    • Your bank account is linked to the PAN card verified on CricHeroes11.
    • The back document you upload, has your name, bank account number, IFSC code, complete details of the bank and branch name.

  14. Can I verify more than one CricHeroes11 account with the same PAN Card and bank account?

    No. Once used, the PAN/ bank account details can’t be used on any other CricHeroes11 account.

Account Security

  1. How can I keep my CricHeroes11 account safe?

    Keeping your CricHeroes11 account secure is of paramount importance to us, and we need your help to ensure that your personal details are kept on lockdown. Here are 5 essential tips to keep in mind while you play on CricHeroes11:

    1. Do NOT share your OTP with anyone. No one working at CricHeroes11 will ever ask you for any OTP, so please don’t share it with anyone.
    2. Do not share sensitive information (like mobile number, email ID, PAN, Bank account number etc.) with other players on the CricHeroes11 platform.
    3. Do not download unverified and unauthorised apps that you don’t trust. We do not promote any of these apps and they could be created to gain access to your personal details and hack your account.
    4. CricHeroes11 does NOT share Cash Bonus, Discounts or Vouchers on other platforms. We provide our players with Cash Bonuses and other discounts from time to time, but these are given directly only on the CricHeroes11 App so do not trust apps that promise to give you CricHeroes11 cash bonus, discounts or vouchers.
    5. Report any fraudulent activity immediately to us via the Helpdesk. If you have shared any details to another person, please report any suspicious activity to us immediately so that we can act upon it.

  2. I think someone else is using my account, what should I do now?

    Please contact us and we’ll check this for you.

Fantasy Points System

Points

  1. How will I score points?

    That totally depends on how the players on your team perform in a live match. Make sure you pick the best combination to win big!

  2. When do the scores get updated?

    Every few minutes! We award points to players based on their performance in real-time, hence your scores keep changing as the actual match progresses. Final fantasy points are awarded after the match is over and your team rank is updated based on the final tally of points.

    A few points to remember:

    • Your fantasy points will keep changing while the match status is “In progress” and “Waiting for review” on CricHeroes11.
    • Winners are declared and winnings are credited only after the match status changes to “Completed”.

  3. What happens if a match is decided by a Super Over?

    Players do not score fantasy points for their performances during a super over. In the event where a match is decided by a super over, no fantasy points are awarded to any player for their super over performances.

    Also because runs scored or wickets taken by players during a super over are not considered in their official individual records.

  4. A player is in the official squad but unavailable for selection on CricHeroes11. What should I do now?

    If you think a player is missing from the official squad list, please click here and email us a link that shows the player is part of the official squad. We’ll verify and take any required action.

Matches and Contests

  1. When is any match abandoned on CricHeroes11?

    We love for matches to get completed on CricHeroes11, where we can declare the winners and you win big prizes. But there are times unfortunately matches are abandoned and the entry fee is refunded.

    Here are some reasons why matches are abandoned:

    • The real match is abandoned citing rains
    • The real match is called off before it started or before a single ball is bowled
    • The real match is called off during gameplay for any other reasons and has no match result

    If the real match is not played in full but has a result, we’ll declare the winners for the fantasy contests as per the final tally of scorecards we receive if the match result was not entirely based on a Super Over, or toss of coin.

  2. What happens when a match is tied?

    We declare winners based on the players’ performance in the match. The final tally of fantasy points is calculated at the end of the match, and winners are declared as per ranks they score.

  3. What happens when a match is abandoned or not played out fully?

    Any match which is abandoned or has no match result, all the fantasy contests for that match are also abandoned and the entry fee is refunded. The refund will reflect in your CricHeroes11 account within 2 hours.

  4. Me and my opponent have the exact same teams, how will the prize distribution happen?

    In a less than 4 member contest, if all of your teams are identical including the Captain and Vice-Captain, the contest is cancelled and the entire amount is refunded.

    The entry fee is refunded to each of the players as is and the remainder of the contest prize amount is equally distributed as a cash bonus amongst all participants. You can check the credits in your transaction history within two hours.

Fair Play

Legality

  1. What is a game of skill under Indian laws?

    A game of skill is when a player invests his/her time in learning, practising and refining his skill to perform in a particular game. The Supreme Court noted that games of skill would be where

    • Success depends principally upon the superior knowledge, training, attention, experience and adroitness of the player. It is also noted by the Supreme Court that a Game of Skill will have a predominance of Skill Factor.
    • The principal legislation governing gambling in India is the Public Gambling Act, 1867 (“PGA”). The PGA criminalises the act of ‘gambling’ in a public forum and the keeping of a ‘common gaming house’. The PGA, however, creates an important exception in favour of games of skill, by stating that the provisions of the PGA shall [not] be held to apply to any ‘game of mere skill’ wherever played.

  2. How is Betting and Fantasy Sports differentiated under Indian laws?

    1. A game completely depended on an outcome of a specific event without involving any skill on the part of the participant is defined as Betting whereas Fantasy Sports does not depend on the outcome of a real-life event and is purely based on the skills of the participant involving knowledge of the sport, players likely to participate, players’ forms, weather conditions and such other related factors. The Outcome achieved by a participant of a Fantasy Sports Game has no dependency whatsoever on the outcome of the real-life game.
    2. The principal legislation governing gambling in India is the Public Gambling Act, 1867 (“PGA”). The PGA criminalises the act of ‘gambling’ in a public forum and the keeping of a ‘common gaming house’. The PGA, however, creates an important exception in favour of a game of skill, by stating that the provisions of the PGA shall [not] apply to any ‘game of mere skill’ wherever played.

  3. Is CricHeroes11 Legal?

    CricHeroes11 is India’s 1st Fantasy Cricket platform for grassroots cricket.

    It is a Game of Skill where you use your sports knowledge to live your dream of being a team owner! Games of skill are excluded from the definition and purview of “gambling” under applicable Indian laws. Hence, joining a contest and winning cash on CricHeroes11 is legal, secure and a whole lot of fun too!

  4. Is the paid version of Fantasy Sports legal in India?

    CricHeroes11 takes great care to comply with all central and state legislation in India to ensure that our users are fully protected. Every contest on our platform is carefully designed to comply with applicable statutes and regulations in India.

    Below are the key points from an Indian High Court’s judgement specifically regarding a similar popular fantasy cricket game platform. . A challenge to this judgement was also dismissed by the Supreme Court of India:

    • The Court, in its ruling, stated that playing fantasy cricket game involves considerable skill, judgement and discretion and that success on such platforms arises out of users’ exercise, superior knowledge, judgment and attention.
    • The Court also held that ‘the element of skill’ had a predominant influence on the outcome of the games on the platform, which follows the following format:
      • Participants have to choose a team consisting of at least the same no. of players as playing in a real-life cricket team.
      • All contests are run for at least the duration of one full sports match.
      • No team changes are allowed by participants after the start of the sports match.
    • On this basis, the Court adjudged that playing such fantasy cricket games constitutes a ‘game of mere skill’, which makes it exempt from the provisions of the Public Gambling Act, 1867 (PGA).
    • Finally, the Court held that fantasy cricket games is a legitimate business activity protected under Article 19(1)(g) of the Constitution of India.

  5. Am I allowed to play if I’m under the age of 18?

    No, CricHeroes11 is strictly for users who are at least 18 years of age. Do you know any CricHeroes11 user who is below 18. Report the person from the below link along with a reason why you believe so.

  6. Can residents of Andhra Pradesh, Assam, Odisha, Telangana, Nagaland and Sikkim participate in paid contests of CricHeroes11?

    Due to recent changes to the Gaming Act in the State of Andhra Pradesh, users from Andhra Pradesh will not be able to join paid contests on CricHeroes11.

    The laws in Assam, Odisha, Telangana, Nagaland and Sikkim are unclear on games of skills may be played for a fee. Hence, residents of these states are also not permitted to play pay-to-play formats of any online games.

FairPlay

  1. What is FairPlay Violation?

    CricHeroes11 is a skill-based platform which is offered in accordance with the Indian Laws. There are no shortcuts or cheat codes for quick and easy wins. Transparency, Trust and Responsibility are the core values of CricHeroes11 and we have very strict policies and protocols to check any violation of our FairPlay Policy. Do read our terms and conditions for more details, Keep playing (fair) and winning big on CricHeroes11!

    A few examples of FairPlay Violation are:

    1. Creating multiple accounts
    2. Misusing the ‘Invite Friends’ program to get a Cash Bonus
    3. Withdrawing Cash Bonus using unlawful means
    4. Submitting incorrect details and fake documents
    5. Submitting someone else’s documents
    6. Misusing the same team refund benefit

    A few examples of what happens when a FairPlay Violation is identified:

    • Winnings and Cash Bonus earned by unfair means are captured
    • Referred accounts are deactivated and invite codes are blocked
    • Permanent account deactivation

  2. How do I know that my opponents in a contest are genuine?

    COMPETITOR TRACKER

    You can conveniently download the composition of every team in your contest after the deadline in just 1-click. Just go to My Contests tab and you will see a Download icon. Click on this and you will be able to view and/or save all teams in that contest. This feature allows you to keep track of your competition and never have to worry about any changes in anyone’s team post deadline!

    GENUINE, VERIFIED USERS

    We strive to ensure that we only have genuine users playing on CricHeroes11. To facilitate this, we have put in place strict policies and protocols to check any violation of CricHeroes11 FairPlay. Before withdrawing their winnings, the Users are required to verify their accounts & furnish their valid government authorized ID Proof - PAN Card & bank account details. These details and documents are collected and verified with the respective authorities.

    EMPLOYEES RESTRICTIONS

    Our employees are strictly prohibited from participating in any paid contests on CricHeroes11.

    DEADLINE

    CricHeroes11 initiates a deadline at the official match start time for all featured matches. The teams cannot be updated/edited post the deadline of the respective match. This deadline is put in place to ensure a continued level playing field for all our users.

  3. Does any one have the access to change my team?

    It’s your team and ONLY YOU have the access to change your team before the deadline. You can make any number of changes to your team before the deadline. Once the deadline is locked, you will not be able to make any changes to your team or join any contest.

  4. How many accounts can I create with the same mobile number on CricHeroes11?

    You can create only one account with a single mobile number on CricHeroes11. Creation of multiple accounts is strictly prohibited and violates our Fair Play policy.

  5. Is it safe to add my details & documents in the system?

    Our users trust us with their personal documents like PAN Cards and BANK details. We value & uphold that trust in high esteem. The information shared with us is only used for user verification purposes and is never disclosed to any outside parties.

  6. Does any other CricHeroes11 user have any additional opportunity while creating a team?

    All users in selecting a fantasy team for any match are provided with the same budget of 100 credits. All users have access to the database of players and are bound by the same rules while picking the composition of their respective teams, such as the maximum/minimum limits on the number of batsmen, bowlers, wicket-keeper and all-rounders and limits placed on the number of players that can be picked from a particular real life team.

  7. Do the player credits change when a match is added on CricHeroes11?

    The credits required to pick a player are locked for each particular contest and match. The price for each player does not fluctuate based on the performance of the player or their real-life team during the particular contest or the match.

  8. Is the match deadline different for all users?

    It is fixed for all. CricHeroes11 initiates a deadline at the official match start for all matches. The teams cannot be updated/edited post the deadline of the respective match. This deadline is put in place to ensure a continued level playing field for all our users.

  9. How do I know if someone has not added/changed a team after the deadline is locked?

    You can conveniently download the composition of every team in your contest after the deadline in 1-click. Just go to 'My Matches' tab and you will see a PDF icon. Click on this and you will be able to view and/or save all teams in that contest. This feature allows you to keep track of your competition and never have to worry about any changes in anyone’s team post deadline!

  10. What steps are taken to verify the winners for a match?

    We love to see you win! To ensure you can play on CricHeroes11 and compete with other users with full confidence, we have taken the following measures:

    1. The scoring system used for calculating points is clearly illustrated and displayed on our platforms.
    2. The applicable payouts for winners of each contest are clearly mentioned.
    3. Any winnings/payouts are promptly processed and credited to the User's account.
    4. Scores for each match are sourced from accurate scoring feeds provided by reputable third party service providers.

  11. Are CricHeroes11 employees allowed to play cash contests?

    Our employees are strictly prohibited from participating in any paid contests on CricHeroes11. No inside jobs!